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Repairs: Senior RV Technician/Manager Trainee (Longmont, CO)

Full-Time
Onsite
Posted by:
Hannah Lee
Job Location: Longmont, CO
Job Description:
Ideal candidates will be experienced, hardworking, trustworthy, and easy to collaborate with on a team.  These positions are on-site and offer 8-hour weekday with occasional weekend availability as needed.  We take pride in our work and strive to exceed customer expectations. 

Responsibilities
The Senior RV Technician/Manager Trainee will be responsible for performing diagnostic assessments and completing all necessary repairs on Class A, Class C, camper vans/truck campers, travel trailers, pop-ups, and fifth wheels.  All work will need to be performed efficiently and accurately and be accompanied by detailed documentation certifying actions taken.  While this is not an exhaustive list, the following are some essential duties:
  • Perform electrical, plumbing, carpentry, and appliance maintenance on a variety of vehicles in work bays that are covered/indoors
  • Provide excellent customer service when engaging clients & leadership alike
  • Repair and install add-on features such as satellite systems, backups systems, awnings, generator systems,  etc.
  • Maintain a safe and clean work area for team members and clients
  • Track all parts and materials used in repairs or replacements
  • Advise Service Manager on progress and provide recommendations if repair order needs to be adjusted
  • Safely maneuver vehicles in and around shop bays and road test vehicles as needed
  • Ensure that the final work product meets quality standards and is inspected by Service Manager or designee
  • Assist in mentoring RV technician trainees as needed
  • Attend staff meetings, training, and educational classes as requested
  • Accurately maintain timecard
  • Uphold Federal, State, and local regulations (i.e., disposal of hazardous waste)
  • Other duties as assigned by the Service Manager or General Manager
In addition to technician activities, this role would also devote time to becoming fluent in our service writing processes, learning our management workflow and accompanying systems, advancing our guest support activities, and supporting expansion into new geographic markets nationally.  Proficiency with operational budgeting, tracking financial results, and helping to promote revenue targets/business goals in partnership with corporate leadership is essential.  Demonstrating a helpful and knowledgeable demeanor to build guest loyalty and maximize every service/repair opportunity is also essential. 

Required Qualifications
  • Minimum of 5 years of relevant work experience required, ideally within an RV setting
  • 2+ years of RV service writing experience required
  • Demonstrated ability to ensure superlative customer service satisfaction
  • Progressive leadership experience preferred—we are willing to train the right individuals
  • Strong written and verbal communication skills
  • Proficiency in MS Office (Word, Excel, Outlook) required
  • Ability to multitask while being precise, and exhibiting some flexibility as circumstances warrant (i.e., rush jobs, higher volume, customer needs, etc.)
  • A positive "can do" attitude and ability to complete work within expected deadlines
  • Must be able to pass background screening prior to employment, and we promote a drug-free work environment
  • Must provide own tools

Work Environment
  • Required to perform work in all-weather situations (work bays are covered/indoors)
  • Possible exposure to environmental conditions such as heat, cold, humidity, noise, dust, and wetness
  • Frequent sitting, standing, balancing, bending, or crouching for prolonged periods of time
  • Manual dexterity, fine manipulation, and the ability to reach with hands and arms
  • Occasionally may lift up to 75 lbs.
  • Must be able to operate simple to complex and heavy-duty machinery
  • Potential exposure to heights and hazards related to working with electrical and welding equipment, and frequent exposure to mechanical parts, sewage systems, fumes, etc.

What we offer
  • The estimated starting salary for this role is $70,000.00 - $75,000.00 based on experience; this role is also eligible for an annual discretionary bonus
  • On-going personal and career development, including paid training & advanced certifications
  • Medical, dental, vision, voluntary life insurance benefits & paid time off + holidays