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RV Rentals: Head of Fleet/Rental Operations

Posted by:
Greg Shay
Job Location: This is a remote position based out of any state in the US, with travel needed to support the field in Colorado, Arizona, and Southern California
Job Description:
About Us
 goHomePort was launched in 2020 by a highly seasoned team of investors and operators with a mission to make RV ownership easy. goHomePort is the parent company for three synergistic businesses that serve its core mission: 1) goHomePort Storage (focused on acquiring, upgrading and optimizing RV and boat storage properties throughout the United States), 2) goHomePort Rentals (an innovative RV rental management business built around goHomePort’s network of storage properties and additional markets); and, 3) goHomePort Service & Repair (RV repair business designed to meet the need for quality RV repair outside of the dealer channel). We are rapidly expanding our portfolio across the country and innovating new ways for goHomePort to deliver a best-in-class experience for our customers.

Job Opportunity 
goHomePort is a collection of businesses all designed to simplify the RV ownership experience. goHomePort owns and operates storage facilities, runs repairs and maintenance centers, and also operates a rentals business designed to provide income to RV owners or investors looking to monetize their RV assets. For most owners, RV’s sit idle most of the time while still carrying the costs of insurance, storage, and maintenance. The goHomePort Rentals team takes over the management of those RV’s and rents them to people looking to explore the country. Fueled by the growth of both sides of our marketplace, we’re looking for an experienced Operations and Fleet Leader to oversee all aspects of Rental Operations in Colorado, Arizona, Southern California, and future markets as we expand. You will both lead an existing team and be able to expand your team quickly. 

This is an incredible opportunity for a seasoned Rentals operator/Fleet Manager, to come in early and have the autonomy to build the processes, tools, policies, and team to deliver against our mission. 

You will work with an eco-system of partners to support new RV onboarding, storage, and service and repairs to ensure the fleet is in excellent condition, mechanically safe, and ready to be rented at all times. You will also provide a world-class rental experience for renters looking to take an adventure in one of your RVs. You will partner with goHomePort Rentals Sales and Marketing as they identify end enroll new RVs to our service and together you will build and maintain a high quality and diverse portfolio of RVs. We are a true scrappy startup. We work hard, and we play hard. And while we have various backgrounds and passions outside of work, we are unified in our commitment to being the leader in P2P RV Rentals and providing a premium best in class RV Ownership & Rental experience. While this is not an exhaustive list, here are some of the job duties:

Fleet Operations 
  • Own the P&L for rental operations 
  • Ensure your fleet of RV’s is properly maintained,
  • serviced, and ready for rental with minimal fleet down time 
  • Partner with storage, repairs, and cleaning companies to ensure goHomePort
  • fleet gets preferred scheduling and pricing 
  • Meet and exceed core KPI’s for onboarding, fleet uptime, turnover
  • speed, fleet safety, and customer experience 
  • Lead the process of evaluating and standing up new markets as we
  • grow across the country 
  • Build processes, systems, and tools that support fleet growth,
  • fleet reliability, improve margins, and enable national scale 
  • Coordinate onboarding of new RVs to the program, including key handoff and physical inspection 
Rental Operations 
  • Partner with goHomePort Customer Success team to coordinate all aspects of future rental bookings including pick up, check out, and delivery 
  • Ensure all RVs are in premium condition to minimize potential in trip rental issues 
  • Deliver new renter orientation and key handoff 
  • Manage any renter caused damages through claims resolution 
  • Co-own with customer success key metrics for renter satisfaction, trip unit economics, utilization,
  • and RV owner retention 
  • Have a flexible schedule to meet renters when their schedule permits (which includes occasional evenings and weekends) 
  • Market Expansion
  • Leveraging data, develop a strategy for market expansion including which markets and expansion timing
  • Determine resourcing models required to support expansion including headcount, flex staffing, and eco system partners to support operations
  • Act as primary point person to stand up new markets including hiring and training
  • Partner with sales and marketing to build appropriate marketplace density of supply and demand to support local operations
Required Qualifications
  • Be a thought leader and stickler for scalable and repeatable process
  • Minimum 10 years in a rentals or fleet operations field
  • Bachelor's degree in Operations or Business Administration, or similar discipline
  • Experienced people manager who sets the bar high, but gives them the coaching and the tools to ensure success and career growth; experience building, leading, and growing a high performing team
  • Strong computer and tech skills with experience navigating CRM systems, Google, or Microsoft 
  • Great attitude, inspiring leaders, competent collaborator, and someone willing to work hard alongside team members
  • Experience building, leading, and growing a high performing team 
  • Record of exceeding key operations metrics 
  • Strong analytics chops, able to look at trends in the data that may help inform how we approach customer support 
  • Sense of adventure, and can you see yourself owning an RV or renting one 
What we offer
  • The estimated starting salary for this role is $135,000 - $150,000 based on relevant experience and cost of labor in locale/state of residency
  • This position is eligible for an annual discretionary bonus
  • Autonomy to own the market and make decisions
  • Career growth with increased scope of responsibility or geographic coverage
  • Unlimited PTO
  • Discounts on RV rentals